Privacy Policy

1.1 Personal Information

When you interact with our services, we may collect personal information that you voluntarily provide, including but not limited to: your name, email address, company name, job title, phone number, billing information, and any other information you choose to provide when contacting us, registering for an account, or subscribing to our services.

1.2 Usage Data

We automatically collect certain information when you access or use our platform, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of access, time spent on pages, and other diagnostic data. This information helps us understand how our services are used and enables us to improve performance and user experience.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity on our platform. These technologies help us analyse trends, administer the site, track user movements, and gather broad demographic information. You can control cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features of our services.

1.4 Data from Third-Party Integrations

If you connect third-party services or applications to your Osillation account, we may receive information from those services in accordance with their privacy policies and your authorisation settings. This may include API data, workflow configurations, and performance metrics necessary to provide our automation services.

We use the information we collect for the following purposes:

To provide, maintain, and improve our AI-powered automation services and platform functionality. To process transactions, send related information including purchase confirmations and invoices, and manage your account. To communicate with you about products, services, updates, security alerts, and support and administrative messages. To personalise your experience and deliver content and features that match your interests and preferences. To monitor and analyse usage trends and activities to improve our services and develop new features. To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities, and to protect the rights, property, and safety of Osillation and our users. To comply with legal obligations, enforce our terms of service, and respond to lawful requests from public authorities.

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including cloud hosting, data analytics, payment processing, email delivery, customer support, and marketing assistance. These providers are contractually obligated to use your information only as necessary to provide their services to us and are required to maintain the confidentiality and security of your data.

3.2 Business Transfers

In the event of a merger, acquisition, reorganisation, bankruptcy, or other similar event, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

3.4 No Sale of Personal Data

Osillation does not sell, rent, or trade your personal information to third parties for their marketing purposes. We are committed to maintaining the trust and confidence of our users.

We implement and maintain appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using TLS 1.2 or higher, and encryption of data at rest using AES-256 encryption standards. Regular security assessments, penetration testing, and vulnerability scanning of our infrastructure. Access controls and authentication mechanisms, including multi-factor authentication for administrative access. Employee training on data protection best practices, with access to personal data limited to personnel who require it for their job responsibilities. Incident response procedures to address any potential data breach promptly and in accordance with applicable regulations.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to implementing industry-standard safeguards to protect your data.

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that data in a structured, commonly used, and machine-readable format.

5.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can update certain information directly through your account settings.

5.3 Deletion

You have the right to request the deletion of your personal information, subject to certain legal exceptions. Upon receiving a verified deletion request, we will delete your information from our records and direct any service providers to do the same, unless retention is required by law or for legitimate business purposes.

5.4 Restriction and Objection

You have the right to restrict or object to the processing of your personal information in certain circumstances, including where the processing is based on legitimate interests. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those messages or by contacting us directly.

5.5 Exercising Your Rights

To exercise any of these rights, please contact us at info@osillation.com. We will respond to your request within 30 days, or sooner where required by applicable law. We may need to verify your identity before processing your request.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of our platform. They enable core features such as security, session management, and accessibility. Essential cookies cannot be disabled without affecting the functionality of our services.

6.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform. These cookies help us measure and improve the performance of our services by collecting information about pages visited, time spent, and any errors encountered.

6.3 Functional Cookies

Functional cookies enable enhanced functionality and personalisation, such as remembering your preferences, language settings, and login credentials. If you do not allow these cookies, some or all of these features may not function properly.

6.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete cookies that have already been set. Please note that if you disable or refuse cookies, some parts of our platform may become inaccessible or not function properly.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements.

When your personal information is no longer required, we will securely delete or anonymise it in accordance with our data retention policies and applicable law.

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including the use of Standard Contractual Clauses approved by the European Commission or other legally recognised transfer mechanisms.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at info@osillation.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last Updated" date. We may also provide additional notice through email or through our platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Osillation Email: info@osillation.com We aim to respond to all enquiries within 30 business days.